Here we will explain why we charge more for manual invoicing vs. automatic subscriptions.
In order to offer $8/hour price we need to reduce manual work and hence rely on automation. In order to issue invoices we would have to hire more staff and this will eventually trickle down into the cost of service. Hence if you would like to opt out from automatic subscription, the processing fee will go up from $1 to $15 per payment.
With automatic subscription we reduce the back & forth and therefore avoid delays in processing the invoices. This allows you to continue to stay on track and not miss out on scheduling with your favorite teacher at your preferred time because of the delay in manually processing the invoices.
Variety of Teachers & Flexibility
As we mentioned in another article, learning a foreign language is like training to run a marathon: without practicing consistently you will never be able to reach your goal. Now, the main reason why we prefer an automatic subscription is because when you sign up we need to offer you a sufficient number of teachers to be able to provide you with enough time flexibility so that you can study consistently with the teacher of your choice. This means we need to hire, train, onboard and upkeep the teachers, in addition to constantly making improvements to our platform. So without the commitment from your end to take a certain number of classes per week we would never be able to hire any teachers.
We believe that you should treat this program as if you were going to take classes in school or at university: if you pay for the semester, do you get the money back if you slept through your class or weren't feeling well? The professor still has to get paid whether you took every class or missed a couple. Besides, there are costs associated with maintenance, lights, recruitment and other overhead and in our case the platform.
What makes us different than university is that we offer a 100% refund for all the unused classes for the period that you request the cancellation. This is to put you at ease so that if something changes in your life or if our service does not meet your expectations you can stop the classes anytime. We take it very seriously if you decide to stop or even take a break, we do a thorough investigation to identify what we could have done better in order to help you reach your goals.
If you've had a bad experience with automatic subscriptions in the past and you cannot commit to taking the number of classes selected by you, then you can sign up for manual subscription at $15/payment.