Please send an email to firstname.lastname@example.org with the request that you would like to cancel/pause the lessons and we will refund the unused number of lessons for the period during which you request the cancellation.
We will refund 100% of all the lessons that haven't yet been conducted during the period you request the refund (minus $1 - the processing fee that was paid at the time when you added money to the wallet). The period is either a week or a month, depending on your subscription. The lessons that were not conducted in the previous period expire and are not refundable. You can make them up, however, as long as you maintain an active subscription. Please click here to read our policy about what happens to your unused lessons.