Please send an email to firstname.lastname@example.org with the request that you would like to cancel/pause the lessons and we will refund the unused number of lessons for the period during which you request the cancellation.
We will refund 100% of all the lessons that haven't yet been conducted for the period during which you request the refund (minus $1 - the processing fee). The period is either a week, a month or 6 months, depending on your subscription. The lessons that were not conducted in the previous period are not refundable. However, they remain in your account as a credit and do not expire, as long as you maintain an active subscription. Please click here to read our policy about what happens to your unused lessons.